SHIPPING
These doormats are HANDMADE! Please allow up to two weeks for processing, based on demand. We WORK HARD to get them done and out sooner, but please understand the time it takes. All products are shipped via USPS. Due to COVID-19, USPS has confirmed that orders will have a shipping delay.
RETURNS
Due to the nature of the product, returns cannot be made. However, if the product was damaged during transit, please email us to resolve the issue. Send an email within 24 hours of opening with a photo of damage. Items that are clearly damaged by rain/weather will not be replaced.
If there was an issue on our end, please email us at shopotakuparadise@gmail.com and we will happily try and solve the issue. Emails will be answered by the order in which they are received. Please include your order number as the subject and have your name in the message for ease.
We are not responsible for wrong addresses or items sent to the wrong address unless it was an issue on our end. We are not responsible for packages marked delivered by USPS that are lost or stolen, nor delays. Please call your local USPS office to resolve the issue.
EXCHANGES
Exchanges are not offered.